Thanks for sharing your story.
I’ve been working on an ambitious B2B bot (in private beta now, going to wider private beta tomorrow).
One thing I’ve learned is that a lot of what makes a bot useful is the “meta” stuff around how it manages the interactions with users. There’s a lot of “meta” stuff I’m having to rethink. For example: With a bot, unlike email, you need to be mindful of when you send messages (should be based on the user’s timezone, not the bot’s).
Would love for you to check out the bot when it’s ready (within the next week or so). I’ll reach out to you (via MessinaBot, of course). :)